Regional Training Specialist - Commercial Lines (New England Platform)

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Design, develop and deliver training for Commercial Insurance Employees. Define measurement strategies to assess the effectiveness of training. Interact with all Commercial staff, gaining understanding of the necessary skills and knowledge for effective account manager. Collaborate

Responsibilities:

• Create curriculum, priorities, and training plans to meet those needs and address future workforce development.
• Train and educate new hires on Epic, Outlook, Activities / Notes and Attachments.
• Review, train, and work on coverages with new hires.
• Work with new hires on company websites and how to access policies, billing, and processing changes in the company websites.
• Collaborate with department managers and colleagues to identify and assess employees’ knowledge, skills, and abilities.
• Schedule and coordinate on-going training sessions in all offices.
• Train both new and recurring materials, and mentor commercial insurance staff for the continued development of the service platform in the department.
• Develop and maintain procedures/templates in concert with department managers and colleagues to maximize effectiveness and efficiency of processes in the Commercial Insurance Department.
• Develop and maintain a collaborative relationship with AMS Administrator and Business Insurance training objectives for mutual benefit, workforce development and the achievement of strategic objectives.
• Supports consistency across the Commercial Account Service team by working with the department managers, the production team, and executive management.
• Collaborate with AMS Administrator to identify services and vendors that provide content to complement learning and development strategies.
• Create Account Manager assessment process, to ensure quality assurance and continuous improvement, supporting the annual review process.
• Work as a team with other staff members to achieve production and retention agency goals.
• Develop and maintain positive working relationships with staff, clients, and company personnel.
• Keep informed regarding industry and carrier information and marketplace changes to continuously improve knowledge and performance and training materials.
• Provide backup for Commercial Insurance as needed during staff shortage.
• Perform other specific duties and projects as assigned by management.
  
  

This physical location may be any of the New England offices.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.