What are the responsibilities and job description for the Systems Specialist - Electronic Data Interchange (EDI) Specialist position at Acrisure?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Acrisure’ s Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today, with a culture built on organic partnership.
About The Role
Provide a seamless benefits enrollment experience using online enrollment platform to set-up and maintain accurate electronic communication of data to benefit carriers and vendors, ultimately ensuring members receive the coverage they elect from offerings provided to them by their employer.
Responsibilities:
- Communicate with the benefit carriers throughout the EDI file setup process (via phone and email).
- Communicate programming needs and progress to internal team members.
- Gather necessary information and documents for setup and programing of each EDI field.
- Prioritize each client and their carriers for the most efficient course of development.
- Use bswift Feedbuilder platform to program EDI files accordingly to carrier specifications.
- Test and troubleshoot the EDI file programming to work correctly for every scenario.
- Organize and manage active EDI files for each client.
- Work with tech support to troubleshoot secure server connections and programming issues.
- Work with the enrollment team to coordinate EDI files going into production and troubleshoot enrollment discrepancies or errors on audit reports from the carriers.
- Learn the nuances of Feedbuilder and find ways to improve the internal programming processes.
- Manage the process of EDI files during open enrollment.
- Build and manage other reports to carriers via the vendor interface.
- Stay up to date on new software releases and changed or added functionalities in Feedbuilder.
- Develop and maintain a positive relationship and rapport with each client.
- Develop and maintain a positive relationship and rapport with benefit enrollment system support staff, requesting enhancements to the system as needed.
- Attend regularly scheduled training and conferences when content is deemed advantageous.
- Participate and contribute to department meetings.
- Comply with agency standards, policies, and procedures.
*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*
Requirements:
- Strong organizational and time management skills, along with a demonstrated attention to detail
- Professional verbal and written communication skills
- Excellent technology and computer system skills.
- Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
- Effective change management, time management, and follow-up skills
- Excellent critical thinking skills: ability to troubleshoot.
- Proficient computer skills with agency management software systems, basic working knowledge required/Intermediate knowledge preferred of Microsoft: Word, Outlook, PowerPoint, Excel, and OneNote.
- Customer service oriented.
- bswift experience preferred.
- Knowledge of Agency Management Systems; Applied Epic a plus.
- Able to function independently and as part of a team.
Education/Experience:
- High school diploma or recognized equivalent is required.
- Associate degree or higher is preferred, or equitable experience.
- Minimum 2 years of customer service experience is preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate stress due to regular deadlines and daily challenges.
- High finger dexterity while typing documents and forms.
- Occasionally lift up to 20 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hybrid environment, where work may be done in a temperature-controlled, non-smoking office.
- The noise level in the work environment is usually moderate.
Benefits & Perks:
- Competitive Compensation
- Industry-Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Educational Resources
- Generous time away
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
