Part Time Customer Support Representative

JOB DESCRIPTION

One of our clients is looking for a Part Time Customer Support Representative in Johnston, IA

Duration: 6 months contract

Shift- 1st

Number of positions: 1

Pay range - $25 to $30/hour

Job Description:

This job will be Saturday and Sunday from 8:00 AM – 5:00 PM CST. This may shift due to training or holidays.

• Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.

• Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.

• Using complex multilevel scripts and processes to clarify customer information and assist them as needed.

• Managing contract, legal entity and tax rules conversations

• Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.

• Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams

• Working tickets through a ticketing system that come from Dealer/Customer requests.

Experience:

• Strong interpersonal and communication skills, including demonstrated ability to manage complex conversations in real time.

• Strong independent judgement, problem solving skills, and ability to make timely decisions.

• Proficient in Microsoft Office products specifically Excel and One Note.

• Comfortable with navigating through diverse tools that may not be intuitive and have complex interfaces.

• Strong organizational skills and the ability to manage several projects simultaneously.

• Ability to work with extensive amounts of data while maintaining a strong emphasis on details.

• Ability to adapt to rapidly and frequently changing processes.

• Bachelor’s Degree or equivalent experience required

What makes you stand out?

• Experience working directly with Customers and Dealers.

• Demonstrated ability to leverage data and analytics to identify opportunities and solve problems.

• Understanding of revenue recognition principles for software licensing models

• Cross functional work experience in multiple areas, i.e., product management, sales & marketing, legal, data, accounting, order fulfillment, etc.

• Knowledge of go to market strategies including licensing of advanced software for precision technologies.

Job Types: Part-time, Contract

Pay: $25.00 - $30.00 per hour

Shift:

• Day shift

Work Location: In person

Salary : $25 - $30