Call Center Representative

"Exciting Opportunity! We're hiring for a leading manufacturer of frames and lenses. Join a company that’s shaping the future of eyewear!"

Job Details:

Job Title :: Customer Service Representative

Duration :: 6 Months (Possible extension)

Location :: Fort Smith, AR 72901 - Onsite

Shift :: Monday - Friday (8:00 AM - 5:00 PM)

Job Duties

• Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or rework orders, technical questions and conduct outbound calls.
• Prioritize and problem-solve customer issues and concerns.
• Investigate and troubleshoot shipping and delivery concerns.
• Act as a liaison between the lab and inter-company laboratories.
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules and safety practices.

Physical Demands for the role:

• Lift and move up to 10 lbs to waist height unaccompanied.
• Regularly sit for duration of shift.
• Occasionally required to walk, stand, stoop, climb or balance.
• Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation and bilateral reach with arms.

Work Environment:

• Fast paced, office environment.
• Regularly work with others.
• Inbound/Outbound Customer Care Center.

Safety Requirements:

• Must practice safe work practices at all times and report any unsafe conditions immediately.
• Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes. Attend and participate in all required safety trainings.
• Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
• Follow all personal dress requirements according to the established dress code and safety requirements.

Qualifications:

• High School education or equivalent required.
• Previous optical related experience and/or training is a plus.
• One or more years of previous Call Center experience required.
• Language Ability and ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to use professional language/conduct when communicating externally to customers.
• Math Ability Basic ability to add and subtract.
• Computer Skills Microsoft Office, Microsoft Word, Microsoft Excel, Email.
• Ability to learn different company software applications.