What are the responsibilities and job description for the Client Support Specialist position at Acro Service Corp.?
Job Details
Description:
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Requirements:
3 - 5 years of related work experience, or an equivalent combination of education and experience.
3 - 5 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
A or any Microsoft certification is preferred WLAN Technologies: Wireless concepts LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts Network troubleshooting skills Active Directory and related support tools. This includes basic OU rights and administration. Server operating systems: Windows modern and legacy DHCP, DNS, WINS, TCP/IP networking Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI Report distribution using USF approved technologies Moves, Adds and changes with regard to telecom wiring and devices Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors Communication and ticket handling.
