What are the responsibilities and job description for the Customer Service Representative position at Acro Service Corp?
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
1. Respond to Customer Inquiries: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve Customer Complaints: Resolve customer complaints and concerns in a fair and timely manner.
3. Provide Product/Service Information: Provide customers with accurate and up-to-date information about our products and services.
4. Process Customer Orders: Process customer orders and ensure timely and accurate delivery.
5. Maintain Customer Records: Maintain accurate and up-to-date customer records, including contact information and order history.
Requirements:
1. High School Diploma: High school diploma or equivalent required.
2. Customer Service Experience: Minimum 1-2 years of customer service experience.
3. Communication Skills: Excellent communication and interpersonal skills.
4. Problem-Solving Skills: Strong problem-solving and conflict resolution skills.
5. Technical Skills: Proficient in Microsoft Office and CRM software.
6. Time Management Skills: Ability to manage multiple priorities and meet deadlines.
Salary : $20 - $25
