What are the responsibilities and job description for the Customer Service Representative position at Acro Service Corp?
PRIMARY RESPONSIBILITIES & DUTIES:
This job will be Saturday and Sunday from 8:00 AM – 5:00 PM CST from March 1 – October 31 2025. This may shift due to training or holidays.
As a License & Sales Management Specialist you will be responsible for...
• Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
• Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
• Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
• Managing contract, legal entity and tax rules conversations
• Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
• Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
• Working tickets through a ticketing system that come from Dealer/Customer requests.
Experience:
• Strong interpersonal and communication skills, including demonstrated ability to manage complex conversations in real time.
• Strong independent judgement, problem solving skills, and ability to make timely decisions.
• Proficient in Microsoft Office products specifically Excel and One Note.
• Comfortable with navigating through diverse tools that may not be intuitive and have complex interfaces.
• Strong organizational skills and the ability to manage several projects simultaneously.
• Ability to work with extensive amounts of data while maintaining a strong emphasis on details.
• Ability to adapt to rapidly and frequently changing processes.
• Bachelor’s Degree or equivalent experience required
What makes you stand out?
• Experience working directly with Customers and Dealers.
• Demonstrated ability to leverage data and analytics to identify opportunities and solve problems.
• Understanding of revenue recognition principles for software licensing models
• Cross functional work experience in multiple areas, i.e., product management, sales & marketing, legal, data, accounting, order fulfillment, etc.
• Knowledge of go to market strategies including licensing of advanced software for precision technologies.
Salary : $25 - $35
