Customer Service Advocate

We are seeking a Customer Service Advocate to join the company, a premier supplier, in Boston, MA US 02116. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Job Title: Customer Service Advocate 

Duration: 13 Months 

Location: Boston, MA US 02116

Shift : 8am - 5pm (M-F)

Pay range: $42/Hour

This is 100% onsite role

Job description:

The specialist will guide customers through proper use of the system, help in troubleshooting and resolving issues and tracking help desk requests. The specialist will staff a help desk phone and respond to licensing help desk email requests. The specialist will also assist with testing the system updates and update procedure documentation as needed.

Responsibilities :

• Provide help desk customer technical support. 
• Determine appropriate response to error conditions.
• Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems.
• Develop, document, communicate, and enforce system standards as necessary.
• Provide guidance to junior members of the team.
• Simulate and troubleshoot user problems.
• Track phone calls and helpdesk inquires.

Education:

• Over 10 years of experience in customer service 
• Experience in EDP - Electronic data processing
• Knowledge of the concepts, techniques and applications of electronic data processing.
• Knowledge of the terminology, codes and standard abbreviations used in electronic data processing.
• Knowledge of the methods and techniques of computer systems analysis and design.

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.