Service Desk Analyst

Job Description

Job Description

We are seeking a Service Desk Analyst to join the company, a premier supplier, in  Boston, MA USA  02108. While working in this clean, and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Job Title :  Service Desk Analyst

Duration : 3 Months

Location :  Boston, MA USA  02108

Shift : 8am - 5pm (Monday to Friday)

Pay range : $35 to $42 Per hour

This is 100% onsite role

Job description :

This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst’s work directly contributes to the overall productivity and success of our team.

Role Responsibilities :

Serve as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.

Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.

Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2 / 3 support teams.

Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.

Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.

Monitor infrastructure performance and identify areas for improvement.

Contribute to team documentation, including knowledge base articles and IT procedural guides.

Required Qualifications

Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.

Strong analytical and problem-solving skills.

Exceptional customer service and communication skills.

At least an Associate’s degree in IT, Computer Science, or a related field OR two (2) years of experience in an IT support or service desk role.

Experience in computer system analysis

Preferred Qualifications

This position requires a self-starter with the following capabilities and attributes :

Familiarity with IT service management frameworks like ITIL.

Experience with Active Directory, user account management, and basic network troubleshooting

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

Salary : $35 - $42