What are the responsibilities and job description for the Call Center Specialist position at Acro?
Job Title : Call Center Specialist
Location : Phoenix, AZ, 85007
Duration : 6 Months (Possible tenure extension and permanent)
Pay Range : $18-$20 per hr
Work Schedule : Mon-Fri 8AM - 5PM
Job Description :
- Answering incoming phone calls in a fast-paced environment.
- Resolving Tier 1 level issues -Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Participation in all team engagement activities.
Skills
Preferred Education & Experience
Salary : $18 - $20