What are the responsibilities and job description for the Field Technician position at Acro?
Job title : Data Migration Field Support Technician
Duration : 12 Months
Location : Boise, ID 83702, USA
Pay rate : $30 to $35 / Hour
Travel Required
General Position Summary :
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Coordinates and / or migrates customer data and information from decommissioned devices to new equipment.
- Installs, configures, and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
Education and Experience :
Three years of IT support experience.
Bachelor’s Degree preferred.
Knowledge, Skills, and Abilities :
Salary : $30 - $35
