Demo

Field Technician

Acro
Boise, ID Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/4/2025

Job title : Data Migration Field Support Technician

Duration : 12 Months

Location : Boise, ID 83702, USA

Pay rate : $30 to $35 / Hour

Travel Required

General Position Summary :

  • Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
  • Performs installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
  • Coordinates and / or migrates customer data and information from decommissioned devices to new equipment.
  • Installs, configures, and maintains software on mobile devices.
  • Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
  • Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
  • Corresponds with users and staff concerning issue status, resolution, and task completion.
  • Escalates issues are to other members of the technical services team as appropriate.
  • Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.

Education and Experience :

Three years of IT support experience.

Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities :

  • Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;
  • Experience migrating end user emails and documents to Outlook and OneDrive;
  • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
  • Experience troubleshooting with Microsoft Windows 10;
  • Experience troubleshooting Microsoft Office 2016, including exporting / importing mail, calendar and contacts;
  • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
  • Salary : $30 - $35

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