What are the responsibilities and job description for the Call Center Representative - Remote position at Acroplast?
We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, troubleshooting issues, and providing solutions to enhance their experience with our products and services. The ideal candidate should possess excellent communication skills, a strong ability to work under pressure, and a passion for helping others. As a Call Center Representative, you will engage with customers via phone, email, and chat, ensuring their concerns are addressed promptly and effectively. You will utilize our customer relationship management (CRM) systems to track interactions and follow up on customer requests, always striving for a high level of customer satisfaction. The opportunity for growth within the company is substantial, and we are looking for someone who is willing to contribute positively to our team culture while embracing challenges and learning opportunities. If you are enthusiastic about customer service, eager to develop your career in a fast-paced environment, and possess the keen ability to listen and resolve customer issues, we want to hear from you! Join us in making a difference in our customers' lives while being part of an innovative and supportive workplace.
Responsibilities
- Manage large volumes of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue, and provide solutions and / or alternatives
- Multi-task between phone calls and computer systems while documenting interactions
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved
- Create and maintain detailed records of customer interactions, inquiries, and feedback
- Work collaboratively with team members to improve processes and implement new ideas for better customer service
- Achieve individual and team sales and service goals, providing exceptional service at every touchpoint
Requirements
