What are the responsibilities and job description for the Client Support Specialist - Remote position at Acroplast?
As a Client Support Specialist, you will be the primary point of contact for our clients, providing them with outstanding support and guidance. You will be responsible for resolving inquiries, addressing technical issues, and ensuring a smooth experience for our clients. The ideal candidate possesses excellent communication skills, a passion for customer service, and the ability to navigate complex issues with patience and professionalism.
Responsibilities
- Serve as the first point of contact for client inquiries via phone, email, and chat.
- Diagnose and resolve client issues in a timely and accurate manner.
- Provide detailed product information and support to clients.
- Maintain thorough documentation of client interactions and support requests.
- Engage with internal teams to escalate and resolve complex client issues.
- Monitor customer feedback and provide insights to improve service quality.
- Assist in the training and onboarding process for new clients, ensuring a smooth transition.
Requirements
- Bachelor's degree or equivalent experience in customer support or a related field.
- Proven experience in a client support or service-oriented role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Comfortable using customer relationship management (CRM) software and other support tools.
- A positive attitude and eagerness to help clients succeed.
