What are the responsibilities and job description for the Sales and Operations Support Manager position at ACRP - Association of Clinical Research Professionals?

The Association of Clinical Research Professionals (ACRP) seeks a dynamic Sales Operations manager to support sales operations and contracting, serving as the bridge between sales, finance, strategy, educational programming, and customer success.

Essential Duties and Responsibilities

Broadly, provide support for association sales operations and processes, including HubSpot CRM management, contract development and management, program / product fulfillment initiation, and customer communication.
Manage and maintain HubSpot CRM system, ensuring data accuracy and appropriate sales workflows.
Generate weekly sales reports and dashboards to provide insights into sales performance.
Analyze sales data to identify trends, opportunities, and areas for improvement.
Support sales forecasting and quota-setting processes.
Collaborate with cross-functional teams to optimize sales processes and tools.
Monitor and ensure adherence to sales policies and procedures.
Manage documentation of sales processes, sales kit, sales materials and provide ongoing updates to sales team and stakeholders.
Contract generation and management for new business, renewal and upsell opportunities.
Work with Sales and Customer Success for proposal generation, contracting and documentation.
Lead weekly business development pipeline calls, including preparing reports on leads, prospects, pipeline management and internal tickets (e.g., contracts, proposals and invoices).
Work with Sales, Marketing and Head of Strategy & Engagement and other key functional groups to manage incoming sales leads qualification process, including managing lead into prospect process, and professional communication with sales prospects.
Work with Finance to support invoicing timelines.
Work with Customer Fulfillment team to support program start-up and to resolve any process issues and implement process improvements.
Other responsibilities as needed.

Skills and Qualifications

Bachelor’s degree or equivalent.

2 years of experience supporting sales or operations function.

Minimum of 4 years’ experience in sales operations, business, marketing or a related role.

Possesses a passion for organization, process management, and project management skills.

Skilled with using technology to achieve organizational efficiencies and highly capable and curious with working with complex databases.

Demonstrates expert customer communication skills, with a desire to build and deepen trusted relationships with customers.

Demonstrate a proactive and proven ability to multitask and prioritize in a fast-paced environment.

Understands the importance of being an internal partner to multiple functional groups and serving as the bridge among internal groups.

Demonstrated ability to make sound business decisions using good business judgment.

Ability to work independently and in a team-oriented environment.

Proficiency in CRM tools (e.g., Salesforce, HubSpot).

Strong analytical and problem-solving skills.

Proficiency in Excel.

Strong communication and organizational skills.

Working Conditions / Physical Requirements

The physical demands and essential functions described here are representative of those that must be met, with or without reasonable accommodation. To request a reasonable accommodation, employees are encouraged to contact the organization’s HR Lead.

Work is performed fully remotely; employee interacts with staff remotely and is expected to have member contact (phone and email) and consult with outside organizations and vendors.

This position requires prolonged periods of working on a computer, speaking on a phone, using video conferencing, typing, etc.

Must be able to lift up to 10 lbs. at a time.

Must be able to work some flexible hours, including weekends, particularly related to ACRP’s annual conference.

Out-of-state travel may be required at least once a year, specifically related to ACRP’s annual conference.

About ACRP

With more than 16,500 members, the Association of Clinical Research Professionals (ACRP) is the only non-profit organization solely dedicated to representing, supporting, and advocating for clinical research professionals. ACRP supports individuals and life science organizations globally by providing community, education, and credentialing programs. Founded in 1976, ACRP is a registered 501(c)(3) charitable organization whose mission is to promote excellence in clinical research and whose vision is that clinical research is performed ethically, responsibly, and professionally everywhere in the world. Advancing People Advancing Health™

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Sales and Operations Support Manager

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