What are the responsibilities and job description for the Outreach Specialist | Manchester, NH position at ACRT, Inc.?
ACRT, Inc.
Please Apply at :
https : / / acrt.wd1.myworkdayjobs.com / en-US / ACRT_Careers / job / Outreach-Specialist Manchester NH_R7457
About The Team
At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing : people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.
About the Role
The Outreach Specialist reports to the Operations Manager at ACRT Inc. This position plays a critical role in supporting Transmission Vegetation Management (TVM) efforts by proactively engaging with key stakeholders, including town officials, conservation commissions, and property owners. This field-based position requires direct interaction with property owners to communicate the scope, purpose, and impact of TVM work, ensuring transparency and addressing concerns efficiently. Responsibilities include conducting on-site outreach, managing inquiries, documenting interactions, and coordinating with internal teams to facilitate smooth project execution. The ideal candidate will have strong interpersonal skills, knowledge of tree identification and vegetation management, and the ability to navigate sensitive stakeholder discussions with professionalism and efficiency.
What You’ll Do
- As directed by Eversource TVM :
- Support notification of Town officials
- Support notification of Conservation Commission and Inland Wetlands
- Support performing proactive property owner outreach in support of TVM work :
- In person at property or other designated location
- By approved door hanger and brochure at property
- Via phone, email, or text
- Respond to property owner inquiries in a timely manner (max 2 business days)
- Participate in project reviews with TVM, Field Oversight and Tree Contractor to understand scope of work and approved access points
- Proceed down ROW in linear manner to evaluate the extent of the work to be performed on each property based on Eversource TVM specifications
- Inform property owners of, and respond to, inquiries regarding :
- Purpose of the TVM work and facilities involved
- Scope of the TVM work – what work will be performed and where
- Obtain consent for any work (e.g., hazard trees) and / or unapproved ROW access outside of easement
- Work methods and equipment that may be used
- Timely clean-up of work including log or chip retention
- Potential timeframe of work to commence
- Discuss and evaluate mitigation requests following Eversource guidelines including, but not limited to stump grinding, seeding, planting
- Other activities, as directed, based upon ROW Coordination process and participation
- Create, maintain, and ensure fulfillment of the Non-Regulatory Commitment Matrix to be discussed at Project Meetings and at meetings with all field contractors
- Follow TVM protocols to document and report all interactions, discussions, requests and complaints with property owners or other stakeholders
- Provide timely feedback from property owners to TVM and other team members so the team is aware of the property owner’s concerns and sensitivities thereby mitigating potential escalation of issues
- Participate in periodic program and project meetings, as well as ROW work coordination meetings as needed
About You
Must haves :
Nice to haves :
Your Skills :
This role would not be a good fit if :
Drug / Alcohol Testing :
Benefits
Health and Safety
Retirement
Time Off
Perks
Where We Work
Employees will take their company provided vehicle to where they need to report for the day. They will generally not need to report to an office.
Salary Range Disclaimer
The base salary range represents the low and high end of the ACRT salary range for this position. Actual salaries will vary depending on factors including but not limited to customer contact terms, location, experience, and performance. Other rewards may include Paid Time Off, 401(k) retirement savings plan with company match, ESOP contributions, medical, dental, and vision insurance, and other region-specific benefits as eligible.
Salary Range Transparency
For applicants residing in Massachusetts, the salary range for this role is from $25 min to $27 max.
We are an Equal Employment / Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About ACRT, Inc. :
PROVIDING INDEPENDENT VEGETATION MANAGEMENT SERVICES FOR MORE THAN THREE DECADESAt ACRT, we’re the only independent national vegetation management consulting firm, and our independence allows us to put our clients first.As part of that independence, ACRT always has been, and always will be, about one thing : people. It’s about our employees, our customers, and the communities our customers serve. People are so important to us that we’ve made it our key strategic mission. We believe that happy employees make happy customers. This formula will enable us to grow and secure our future.Here is some insight on our approach, our history, and what our customers say about us.YOUR NEW CAREER BEGINS HERE! Working with ACRT will make a positive impact on your career. Click the link below to start your search at : https : / / acrt.wd1.myworkdayjobs.com / ACRT_Careers
Salary : $25 - $27
