What are the responsibilities and job description for the Dispatch Team Lead position at ACS Air Conditioning Specialist Inc?
About the Role
This is an exciting opportunity to work with a leading provider of air conditioning services. As a Customer Service Coordinator, you will play a critical role in ensuring seamless delivery of services to our customers.
Your primary responsibilities will include maintaining the daily schedule for our service technicians and installation teams, handling incoming calls, and booking jobs for the service department. You will work closely with our team to ensure timely completion of tasks and excellent customer satisfaction.
To succeed in this role, you will need 1-3 years of experience in customer service, dispatching, or project management. Strong organizational and time management skills are essential, along with excellent communication and customer service skills.
A background in HVAC dispatching or experience with Service Titan would be an asset, although on-the-job training will be provided. We value team players who can think critically and prioritize tasks effectively.
