What are the responsibilities and job description for the Dispatcher/CSR position at ACS Air Conditioning Specialist Inc?
Essential Job Duties:
- Maintaining the daily schedule for both service techs and installation teams
- Answering incoming calls Booking jobs for service department
- Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required
Requirements & Qualifications:
- 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
- Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
- Excellent communication and customer service skills especially under pressure
- Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
- Team player who is a self-starter and able to learn independently
- Confident in utilizing and learning new software programs
- Geographical knowledge of service area or map reading skills
- High school diploma or general education degree (GED)
- Must enjoy helping and working with others
Experience: Dispatching: 1-3 years (Preferred)
