What are the responsibilities and job description for the Dispatcher/CSR position at ACS Air Conditioning Specialist Inc?
Job Overview:
We are seeking a highly organized and customer-focused individual to manage our daily operations. The ideal candidate will have experience in customer service, dispatching, or project management, and possess excellent communication and multitasking skills.
Essential Responsibilities:
- Maintain the daily schedule for both service technicians and installation teams
- Answer incoming calls and book jobs for the service department
- Communicate with customers daily for follow-ups, technician arrival updates, scheduling, and more
Requirements & Qualifications:
- 1-3 years of related experience in customer service, dispatching, or project management, or an equivalent combination of education and experience
- Proactive and accountable, with a strong ability to work independently and as part of a team
- Excellent communication and customer service skills, especially under pressure
- Familiarity with Service Titan and HVAC dispatching is ideal (training provided for the right candidate)
- High school diploma or general education degree (GED) required
- Age 18 years old
About ACS Air Conditioning Specialist Inc:
We are a leading provider of air conditioning solutions, dedicated to delivering exceptional service and support to our customers. Our team is passionate about ensuring that every interaction with our company is positive and hassle-free.
