What are the responsibilities and job description for the Service Desk Analyst III position at ACS Consultancy Services, Inc?
Job Title: Service Desk Analyst III
Location: Fairfax, Virginia (Onsite)
We are currently seeking candidates who meet the following qualifications
Responsibilities
Kindly do not call the general line to submit your application.
Location: Fairfax, Virginia (Onsite)
We are currently seeking candidates who meet the following qualifications
Responsibilities
- Provide Level I support, collaborating closely with Service Desk and NOC teams to resolve complex technical issues.
- Handle advanced desktop support and systems configuration, ensuring smooth operations for end-users.
- Perform full lifecycle Incident Management activities, ensuring timely resolution of incidents and proper documentation.
- Apply advanced troubleshooting techniques to diagnose and resolve technical issues in a Microsoft Windows environment.
- Demonstrate strong communication skills to interact effectively with customers, team members, and supervisors.
- Ensure high-quality customer service is provided to all users, maintaining a professional and courteous approach.
- Participate in continuous improvement initiatives and contribute to the development of support procedures.
- Minimum of 5 years in Service Desk or Network Operations roles, with hands-on experience in Level I phone support, customer service, problem-solving, and desktop support.
- College degree required.
- Certifications:
- HDI Service Desk Analyst Certification
- Microsoft DST (Desktop Support Technician) Certification or equivalent certification.
Kindly do not call the general line to submit your application.
