What are the responsibilities and job description for the Application Support Analyst position at ACS Consultancy Services?
Job Title : Application Support Analyst (US Citizens Only)
Location : Remote
We are currently seeking candidates who meet the following qualifications :
Responsibilities :
- Serve as the primary point of contact for application-related technical support and issue resolution.
- Monitor, troubleshoot, and resolve application performance issues in a timely manner.
- Collaborate with development, IT, and business teams to address application bugs, outages, and user concerns.
- Assist in system upgrades, patches, and routine maintenance to ensure application reliability and performance.
- Develop and maintain application documentation, including troubleshooting guides, FAQs, and user manuals.
- Analyze application logs and system data to identify trends and recommend improvements.
- Train end-users on application features and functionality as needed.
- Escalate unresolved issues to higher-level support or development teams, providing clear and detailed information.
Qualifications :
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
