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Desktop Support Engineer

ACS Consultancy Services
Albany, NY Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/11/2025

Job Title : Desktop Support Engineer

Location : Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities :

  • Provide daytoday desktop support for employees including troubleshooting hardware and software issues for Windows and macOS operating systems.
  • Install configure and maintain desktop computers laptops printers mobile devices and other peripherals.
  • Respond to helpdesk tickets phone calls and emails to resolve ITrelated issues in a timely and professional manner.
  • Assist with onboarding new employees by setting up their workstations email accounts and access to necessary software and systems.
  • Perform routine maintenance tasks such as system updates security patches and software installations.
  • Troubleshoot and resolve network connectivity VPN and remote desktop issues.
  • Support and configure enterprise software including Microsoft Office 365 collaboration tools (e.g. Microsoft Teams Slack) and antivirus software.
  • Manage and maintain hardware inventory ensuring that devices are in good working condition and up to date.
  • Collaborate with other IT teams to support larger projects such as system upgrades deployments and infrastructure improvements.
  • Provide training to users on new software applications hardware devices and best practices for maintaining system performance.
  • Document troubleshooting procedures solutions and IT processes for internal use and knowledge sharing.
  • Provide technical support for video conferencing systems audiovisual equipment and conference room technologies.

Requirements :

  • Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
  • Experience in desktop support IT helpdesk or a related technical support role.
  • Strong knowledge of Windows and macOS operating systems including installation configuration and troubleshooting.
  • Experience with common desktop software applications including Microsoft Office Suite web browsers and email clients.
  • Proficiency in troubleshooting hardware issues including desktops laptops printers and peripherals.
  • Familiarity with networking concepts (e.g. IP addressing DNS DHCP) and basic troubleshooting of network connectivity issues.
  • Experience with remote desktop tools (e.g. TeamViewer Remote Desktop etc.) and VPN solutions.
  • Excellent communication skills and the ability to explain technical issues to nontechnical users.
  • Strong customer service orientation with a focus on providing timely and effective solutions.
  • Ability to prioritize and manage multiple tasks in a fastpaced environment.
  • Knowledge of Active Directory Exchange and user account management is a plus.
  • IT certifications (e.g. CompTIA A Microsoft Certified IT Professional or similar) are a plus.
  • Federal Experience is a plus.
  • Required Security clearance.

    • If you meet these qualifications please submit your application via link provided in Linkedin.

    Kindly do not call the general line to submit your application.

    Key Skills

    Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

    Employment Type : Full Time

    Vacancy : 1

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