What are the responsibilities and job description for the IT Service Delivery Manager position at ACS Consultancy Services?
Job Title : IT Service Delivery Manager (US Citizens Only)
Location : Remote
We are currently seeking candidates who meet the following qualifications :
Responsibilities :
- Manage the end-to-end delivery of IT services to clients, ensuring high standards of service quality and customer satisfaction.
- Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related matters.
- Monitor and report on service performance metrics, ensuring adherence to SLAs and continuous improvement.
- Lead and coordinate cross-functional teams to resolve service issues and implement improvements.
- Oversee incident management, problem resolution, and change management processes.
- Develop and implement service delivery strategies and best practices.
- Manage the IT service delivery budget, ensuring cost-effectiveness and efficiency.
- Collaborate with internal teams to ensure the successful deployment and support of IT solutions.
- Drive innovation and continuous improvement initiatives to enhance service delivery.
Requirements :
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
