What are the responsibilities and job description for the IT Service Desk Analyst position at ACS Consultancy Services?
Job Title : IT Service Desk Analyst
Location : Remote
We are currently seeking candidates who meet the following qualification
Responsibilities :
- Serve as the first point of contact for IT support queries via phone email and ticketing system.
- Diagnose and troubleshoot software hardware and network issues.
- Provide support for Windows and Mac operating systems Microsoft Office Suite and other enterprise applications.
- Assist with user account management including password resets and access requests.
- Escalate complex issues to second and thirdline support teams when necessary.
- Document IT support requests resolutions and maintain knowledge base articles.
- Support IT asset management by tracking hardware and software inventory.
- Assist in IT projects including software rollouts and system upgrades.
- Ensure compliance with IT policies and security best practices.
- Provide excellent customer service and maintain a professional approach in all interactions.
Required Qualifications :
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full Time
Vacancy : 1
