What are the responsibilities and job description for the Salesforce Customer Success Manager position at ACS Consultancy Services?
Job Title : Salesforce Customer Success Manager
Location : Remote
We are currently seeking candidates who meet the following qualification
Key Responsibilities :
- Act as the primary customer advocate and main point of contact post-sales.
- Develop strong relationships with customer stakeholders, understanding their objectives and challenges.
- Ensure customers are effectively utilizing Salesforce and realizing its full value.
- Provide ongoing advice and best practices to ensure successful Salesforce adoption.
- Manage customer onboarding and guide clients through the setup and configuration process.
- Lead training sessions to ensure customers understand how to use Salesforce effectively.
- Understand customer business processes and goals to provide tailored solutions within Salesforce.
- Analyze key performance metrics and offer recommendations for optimization.
- Monitor customer health metrics to proactively identify potential risks.
- Drive customer retention through regular check-ins, identifying and addressing any concerns or blockers.
- Serve as a subject matter expert on Salesforce's suite of products and features.
- Keep up to date with Salesforce updates, new releases, and product enhancements.
- Work cross-functionally with Sales, Product, and Support teams to ensure seamless customer experience.
- Provide feedback to product teams based on customer needs and feedback.
- Maintain detailed records of customer interactions, outcomes, and actions.
- Provide regular updates to internal teams and leadership on customer status and health.
- Track and report on customer satisfaction and adoption KPIs.
Qualifications :
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
