Demo

Siebel CRM Consultant

ACS Consultancy Services
Albany, NY Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/4/2025

Job Title : Siebel CRM Consultant (US Citizens Only)

Location : Remote

We are currently seeking candidates who meet the following qualifications :

Responsibilities :

  • Lead the implementation configuration and support of Siebel CRM solutions ensuring they meet the specific business needs of the organization.
  • Design develop and customize Siebel applications including workflows business services and user interfaces to enhance system functionality.
  • Integrate Siebel CRM with other enterprise applications using Siebel tools like EAI (Enterprise Application Integration) Web Services and other integration methods.
  • Provide ongoing system support including troubleshooting performance optimization issue resolution and application updates.
  • Collaborate with business stakeholders to gather requirements design solutions and document system specifications.
  • Conduct user training and prepare user documentation to ensure effective adoption and efficient use of Siebel CRM across the organization.
  • Ensure data integrity and consistency across the CRM system including managing records user access and security profiles.
  • Perform system upgrades and ensure that Siebel CRM is running the latest patches features and functionality.
  • Troubleshoot and resolve integration issues including data sync between Siebel CRM and other enterprise systems (e.g. ERP marketing automation tools).
  • Monitor and optimize system performance scalability and reliability for large user bases and complex CRM workflows.

Qualifications :

  • Proven experience in Siebel CRM implementation configuration and customization.
  • Proficiency in Siebel tools such as Siebel Tools EAI Scripting Workflows and Business Services.
  • Strong understanding of CRM business processes (sales service marketing etc.) and the ability to customize Siebel CRM to support these processes.
  • Experience with Siebel Open UI integration technologies (e.g. Web Services EAI SOAP REST APIs) and middleware platforms.
  • Excellent analytical and problemsolving skills with the ability to troubleshoot and resolve technical issues in a complex environment.
  • Strong communication skills with the ability to work with both technical teams and business stakeholders to understand requirements and translate them into effective CRM solutions.
  • Bachelors degree in Computer Science Information Technology Business Administration or a related field is preferred.
  • Siebel CRM certification (e.g. Siebel Consultant or Siebel Developer) is a plus.
  • Experience with Siebel CRM in industries such as finance healthcare telecommunications or retail is a plus.
  • Federal Experience is a plus.
  • Required Security clearance.
  • If you meet these qualifications please submit your application via link provided in Linkedin.

    Kindly do not call the general line to submit your application.

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