Cable Engineer

CABLE ENGINEER

Job Description

ACT Entertainment

DEPARTMENT: Production FLSA STATUS: Exempt

REPORTS TO: General Manager EFFECTIVE DATE: 1/1/2025

LOCATION: Leominster, MA

SUMMARY: This position is responsible for new product and process design as well as modification, enhancements and improvements of existing products and materials in accordance with and utilization of professional engineering design principles and practices. This is an integral role and will interface and act as a technical support bridge between quality, operations, sales, and engineering.

DUTIES AND RESPONSIBILITIES:

• Primary:
• Provide technical support to the Sales and Operations departments.
• Create quotes based on requirements provided by customers as well as creation of specifications for customer signoffs.
• Create detailed technical specifications for the purpose of product manufacturing
• Maintain specifications to ensure accuracy between documentation and product manufactured.
• Create process parameters with production staff.
• Create purchasing specifications for raw materials used for product manufacturing.
• Interface with QC personnel on regulatory specifications.
• Interface with local UL, CSA and other inspectors.
• Secondary:
• Lead new product development projects.
• Perform data analysis through the use of statistical software in order to improve quality of new cables as well as current/older versions.
• Assist quality department in creation of test procedures, testing templates, test fixtures and equipment purchases.
• Assist production department and process team on technical obstacles present in day-to-day operations.
• Work with the general manager and plant manager to establish equipment process capabilities.
• Assist lab staff with QA issues relating to performance and failure analysis.
• Adhere to the core PCA goals of ISO 9000 Total Quality Management.
• Subscribe to and practice 5S, JIT, etc.
• Safety:
• Obey all safety rules, use caution in work activities, and continuously practice safe behaviors.
• Immediately report unsafe conditions/behaviors and work-related injuries to site supervision.
• Other duties as assigned.
  
  
  

SUPERVISORY RESPONSIBILITIES:

• This position is responsible for the oversight and performance management of the junior engineer.
  
  
  

QUALIFICATIONS:

• Bachelor’s degree in engineering discipline or similar experience in wire and cable.
• Minimum 5 years previous wire and cable experience preferred.
• Relevant engineering experience within a manufacturing environment.
• Excellent communication and interpersonal skills, with the ability to communicate thoughts and ideas clearly, concisely, and effectively, both verbally and in writing.
• Proficient in Microsoft Office suite, Google, and Zoom.
• Ability to work in a fast-paced environment while staying highly organized.
• Ability to foster a positive and cohesive team environment as well as work independently.
  
  
  

COMPANY VALUES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking . Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Be a Fanatic About Response Time: Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Do What’s Best for the Client: In all situations, do what’s best for the client, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Every day.
• When in Doubt, Communicate Personally: When delivering difficult or complex messages, or in emotionally charged situations, speak “live” versus hiding behind e-mail or voicemail. Where appropriate, follow up in writing to confirm your understanding.
• Invest in Relationships: Get to know your clients and coworkers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.
• Check Ego at the Door: It’s not about you. Don’t let your ego get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing team goals and doing what’s best for the customer.
• Be Easy to Work With: Find ways to make working with you/us easier. Provide simple and complete instructions. When in doubt, do more for others rather than pushing the work back to them. Streamline our processes. Simplify everything. Be ridiculously helpful.
• Treasure, Protect, and Promote our Reputation: We’re all responsible for, and benefit from, our company’s image and reputation. Consider how your actions affect our collective reputation and be a proud ambassador for the company.
• Debate, then Align: Healthy, vigorous debate creates better solutions. Debate concepts without making personal attacks. Check your ego and push for the best solution, rather than your solution. Once a decision is made, however, get fully aligned by putting your complete support behind it.
• Fix Problems at the Source: Address issues by discovering the root cause rather than simply tackling the symptoms. It’s better to invest time in developing a long-term solution rather than simply applying a “Band-Aid.”
• Get the Facts: There’s always more to the story than you think. Learn to ask questions and gather the facts before jumping to conclusions and making judgments. Be curious about additional information that might yield a more complete picture.
• Make Quality Personal: Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy dislike for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
• Walk in your Customer’s Shoes: Understand your customers' world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.
• Get Clear on Expectations: Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
• Listen to Understand: Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions.
• Speak Straight: Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.
• Find a Way: Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.
• Show Meaningful Appreciation: Recognize people doing things right, rather than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
  
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand/walk.
• Frequently required to sit for extended periods of time in an office environment.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally exposed to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must be able to lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
  
  
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.