What are the responsibilities and job description for the Returns Specialist position at ACT Lighting Inc?
RETURNS SPECIALIST
JOB DESCRIPTION
EMPLOYER: A.C.T. Entertainment FLSA: NON-EXEMPT
DEPARTMENT: Production
REPORTS TO: Production Floor Manager
EFFECTIVE DATE: June 3, 2024
SUMMARY: This position is responsible for handling all customer returns as products are distributed throughout the facility.
DUTIES AND RESPONSIBILITIES:
- Issues Return Merchandise Authorizations (RMAs) to sales department.
- Records and maintains all Return Merchandise Authorizations (RMAs) in log throughout the process.
- Communicates with the sales and production group on what is expected from the customer.
- Ensures orders are prepared for returns that need repairs.
- Keeps customer supplied parts identified in area, separate from main inventory.
- Updates and informs the sales department of order status.
- Breaks down identified returns for scrap.
- Tests transformers, pedals and specialty cables through sound.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has no supervisory responsibilities.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Basic Computer skills.
- Good communication skills.
- Knowledge of products.
- Great organizational skills
- Detail oriented.
- Ability to work well with a team and independently.
COMPANY VALUES:
- Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
- Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
- Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
- Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
- Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
- Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
- Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
- Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Occasionally required to stand.
- Frequently required to walk.
- Continually required to utilize hand and finger dexterity.
- Continually required to bend, stoop or sit.
- Occasionally exposed to humid conditions (non-weather).
- Occasionally works around airborne particles (dust).
- Occasionally exposed to extreme heat or cold (non-weather).
- While performing the duties of this job, the noise level in the work environment is usually quiet.
- The employee must lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
