What are the responsibilities and job description for the Front Desk Agent position at ACT Therapy Clinic?
Job Overview
We are seeking a highly organized and friendly Front Desk Associate to join our team. As the first point of contact for our clients, you will play a crucial role in creating a positive experience by offering exceptional customer service and ensuring smooth clinic operations. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet clients upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls and messages.
- Verify and check Insurance.
- Process payments and manage billing inquiries.
- Assist with administrative tasks, including filing, data entry, and maintaining office supplies..
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Skills
- High school diploma or equivalent required; college degree preferred.
- Previous experience in a customer service or front desk role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to multi-task, prioritize, and stay organized in a fast-paced environment.
- Proficiency in Microsoft Office Suite; experience with scheduling and office management software is a plus.
- Compassionate, empathetic, and dedicated to providing excellent service to clients.
- Ability to maintain a positive and professional demeanor at all times.
- Bilingual in English and Mandarin is a plus.
We look forward to welcoming a new team member who shares our dedication to providing exceptional care and support to our clients.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Rotating weekends
Experience:
- Front desk: 1 year (Preferred)
Ability to Commute:
- Plano, TX 75024 (Required)
Work Location: In person
Salary : $16 - $20