What are the responsibilities and job description for the Software Support Engineer II position at Actabl?
Job Type
Full-time
Description
Hi, we're Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We're on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors
- Start with People : We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
Your Role - Come Join Our Team!
In this role you will :
A Software Support Engineer at Actabl provides technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Researches, replicates, diagnoses, troubleshoots, and identifies solutions to resolve technical company product and system issues. Installs, configures, and fine-tunes the company's product. Provides detailed documentation of all technical issues within call tracking database. Collaborates with quality assurance and development teams on understanding of issues and steps needed to resolve them.
Typical Functions :
Requirements
Ideal Skills, Experience, and Competencies :
Work Environment :
This position is located in our Denver office. Candidates outside of Denver and close to one of our other office hubs will be considered if necessary.
We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you're a part of the Actabl team.
Compensation Package :
Qualified candidates can expect a salary range of $65,000 - $75,000 depending on experience.
Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health.
All Actabl team members are eligible for the following benefits :
Health & Wellness
Financial Wellbeing
Flexibility & Time Off
If you're excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.
Salary Description
65,000-75,000
Salary : $65,000 - $75,000
