Job Title: Customer Service Representative

Job Description

As a Customer Service Representative, you will be responsible for answering calls, emails, and other requests from patients and healthcare providers, meeting or exceeding service level goals. You will handle a high volume of incoming and outbound calls per shift, accurately capture and update information, and provide tracking and shipping information for patients' medications as needed. You will assist new and returning patients with their application process for our services.

Responsibilities

• Answer calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals.
• Handle 65 incoming calls and 75 outbound calls per shift.
• Accurately and completely capture information and update systems appropriately.
• Provide availability, tracking, and shipping information for patients' medications as needed.
• Assist new and returning patients with their application process for services.

Additional Skills & Qualifications

• High school diploma or GED.
• High volume call experience.
• KY pharmacy license before starting.
• One year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field (preferred).

Work Environment

• You will work shifts available from 8:00-4:30, 8:30-5:00, 9:00-5:30, 10:00-6:30, or 11:30-8:00.
• This is a desk job in a close-door pharmacy where you will be talking to patients and providers on the phone.
• Calls are auto-connected, so you will be on the phone constantly.
• There is a 3-week training period in person (8:30 am to 5:00 pm).
• The dress code is business casual during training, then transitions to more casual attire.

Pay Rate: $17/hr

Company Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $17.00 - $17.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

� Medical, dental & vision

� Critical Illness, Accident, and Hospital

� 401(k) Retirement Plan � Pre-tax and Roth post-tax contributions available

� Life Insurance (Voluntary Life & AD&D for the employee and dependents)

� Short and long-term disability

� Health Spending Account (HSA)

� Transportation benefits

� Employee Assistance Program

� Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position will be accepting applications until Jan 25, 2025.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $17