Job Title: Electrical Support Representative

Job Description

Help customers resolve issues with the hazardous monitoring system. You will track problematic sites and create reports about reported problems to help improve the customer experience. You will collect feedback from customers for further evaluation and potential product improvements. You will bench test the site scenarios to replicate problems and help to solve them. You will have the opportunity to study the system and apply your expertise in improvements and testing. This position requires knowledge in electronics as it helps solve problems efficiently.

Responsibilities

• Provide phone and email support to end-customers and integration partners.
• Provide demos of the system to end-customers and integration partners to ensure a good understanding of the product and its use.
• Maintain a log of tech support cases and do follow-ups.
• Create reports of outstanding issues for further investigation.
• Troubleshoot test bench hardware using test equipment such as a multimeter or oscilloscope.
• Participate in continuous improvement initiatives to support engineering and production.
• Participate in product testing.

Essential Skills

• Technical support
• Troubleshooting
• Electrical knowledge
• Product testing
• Electronics
• PLC
• Ladder Logic
• Programming
• Bench testing
• Customer service

Additional Skills & Qualifications

• High school diploma
• Preferred: Degree or diploma in Electrical/Electronic Engineering discipline OR Military/relevant job experience
• MS Office skills along with good verbal and writing skills
• Experience in tech support
• Knowledge of PLC ladder logic
• Basic knowledge of communication protocols such as Modbus RTU, ModbusTCP, and EthernetIP
• Programming skills
• Desire to learn
• Valid driver’s license and Passport

Work Environment

In this role, you will work with the engineering and testing team, allowing you to gain more electronic/electric knowledge and potentially programming skills. You will have the opportunity to expand your technical knowledge and skills while helping to protect human life and property. The work environment focuses on safety at commercial grain elevator sites and provides unparalleled hazardous monitoring systems suitable for explosive dust and gas environments. You may be required to lift up to 25 lbs. occasionally and up to 10 lbs. frequently. You will need manual dexterity rarely for writing and handling small items, and a firm grasp continuously. The work environment includes being inside 95% of the day and outside 5% to check sites.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Feb 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $22 - $28