We are seeking a dedicated and professional individual to join our team as an Entry-Level Healthcare Customer Service Representative. In this role, you will be responsible for handling incoming inquiries from health plan members, employers, providers, and health plan coordinators. You will assess the purpose of each inquiry and provide accurate and thorough information, ensuring compliance with relevant regulatory agencies to maintain plan licensing.

Key Responsibilities:

• Handle inquiries from members, employers, providers, and health plan coordinators.
• Assess patient needs and provide assistance or route them to the appropriate department or party.
• Project a professional and helpful demeanor to all patients.
• Remain calm and composed when handling difficult or upset patients.
• Consistently provide accurate and thorough information to patients.
• Utilize available resources to research and resolve moderately complex issues.

Additional Skills & Qualifications:

• One or more years of experience working in a healthcare or related business environment performing general office duties.
• Experience working in a managed care environment is preferred.
• High school diploma or GED required.
• Successful completion of a vocational/technical/business program in a related field of study, such as Medical Assistant or Medical Office Assistant, may be considered in lieu of work experience.

Work Schedule:

• Monday to Friday, 8:00 AM to 5:00 PM (1-hour lunch break).
• Overtime (OT) may be required if necessary and must be approved by the director.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 9, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $23