Job Title: Help Desk Support Technician

Job Description

Our client, a medical device design company, is seeking a Help Desk Support Technician to expand their customer support operations. This role will cover additional support times including weekends and evenings to provide comprehensive assistance to patients and clinicians.

Responsibilities

• Provide call service support for patients and clinicians to troubleshoot issues with the patient mobile application and clinician web portal.
• Utilize provided SpO2 ring to become familiar with the platform.
• Use company-issued accounts for both Web and Mobile platforms to support users.
• Operate a company-issued laptop for all job-related tasks.
• Access FreshService to handle support tickets.
• Undergo training as per provided training documents to effectively use the system and support users.
• Access the Azure platform for monitoring load and troubleshooting issues, if applicable.

Essential Skills

• Fluent in English with strong communication skills.
• 2-3 years of experience in customer service and troubleshooting.
• Experience with Windows, Mac OS (iOS and Android).
• Background in IT and web services, especially in cloud computing.
• Associate’s Degree in IT or Cloud Computing.
• Attention to detail.

Additional Skills & Qualifications

• Experience with FreshService.
• Preferred experience with Azure.
• Soft skills such as good communication and attention to detail.

Work Environment

This position is 100% remote, allowing you to work from the comfort of your home. You will be provided with a company-issued laptop and given access to necessary platforms and tools including FreshService and Azure. The role includes flexible hours with priority given to weekend and evening shifts: Saturday-Sunday 9am-5pm, Monday-Thursday 5pm-9pm, and Saturday-Sunday 5pm-9pm.

Pay and Benefits

The pay range for this position is $25.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 15, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $25 - $45