Job Title: Software Administrator

Job Description

Seeking a skilled Atlassian Administrator to manage and optimize our Atlassian tools. This role involves configuring, maintaining, and improving Jira and related Atlassian tools to support project management, workflows, and collaboration. The ideal candidate will have strong technical skills, experience with automation and integrations, and the ability to troubleshoot and enhance Jira functionality.

Responsibilities

• Configure, maintain, and support Jira Software, Jira Service Management (JSM), and related plugins.
• Design and implement custom workflows, issue types, screens, and fields to align with business needs.
• Manage user roles, permissions, and group access from related tools and throughout Jira.
• Create and manage Jira dashboards, filters, and reports to support data-driven decision-making.
• Monitor Atlassian tool system performance, troubleshoot issues, and apply updates or patches as needed.
• Configure, maintain, and support Confluence.
• Design and implement user-driven space build-out in Confluence.
• Develop, maintain, and troubleshoot automation rules and ScriptRunner scripts.
• Configure, maintain, and troubleshoot integrations between Jira, Confluence, Slack, Opsgenie, CI/CD pipelines, and numerous custom services.
• Use existing Infrastructure as Code (IaC) to perform updates, improvements, and data movements to lower environments.
• Ensure adherence to security policies, compliance standards, and best practices.
• Provide guidance, training, and technical support to users and teams to improve Jira adoption, efficiency, and alignment with best practices.

Essential Skills

• Strong knowledge and experience with Jira administration, Jira Query Language (JQL), Structure, and Roadmaps for Jira.
• Strong knowledge and experience working with Automation for Jira (A4J) and ScriptRunner (Groovy scripting).
• Familiarity with APIs and JAVA APIs.
• Understanding of database queries (e.g., MySQL) for Jira Data Center or Server environments.
• Familiarity with Jira Cloud, Data Center, AWS, Terraform, GCP, and Server environments.
• Strong troubleshooting skills and the ability to diagnose and resolve Jira-related issues efficiently.
• Ability to work closely with hardware (R&D/Manufacturing), software (data science/development), DevOps (IT/infrastructure/etc), and business teams to translate requirements into Jira configurations.
• Atlassian Certifications (e.g., Atlassian Certified Jira Administrator).

Additional Skills & Qualifications

• BS in Computer Science or related field.
• 5 years of experience as a Jira Administrator or similar role.
• Time as an Atlassian Partner (e.g., Platinum or Gold).
• Experience with Jira, Confluence, Opsgenie, Atlassian Admin, and other Atlassian tools.
• Experience working in Amazon Web Services (AWS), Terraform, and Google Cloud Platform (GCP).
• Familiarity with Agile methodologies (Scrum, Kanban) and SAFe frameworks.
• Knowledge of DevOps practices and ITIL frameworks.
• Familiarity with coding in Python and/or Go.

Work Environment

Preference would be on-site in Pittsburgh but it can be 100% remote. This position offers the potential for contract extension and may convert to a full-time role after a year. Ideal for someone looking for a long-term position.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Apr 15, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $40 - $45