Job Title: Patient Navigator

Job Description

We are seeking a dedicated and compassionate Patient Navigator to assist with daily reception activities and ensure all processes needed for patient services are initiated. The ideal candidate will identify and assist individuals in accessing needed preventive and primary health services, with an emphasis on linking patients to a medical home. You will serve as an advocate for clients, providing assistance and referrals to obtain essential support services, and establish relationships with community health and human services providers.

Responsibilities

• Assist with daily reception activities and ensure all processes needed for patient services are initiated.
• Identify and assist individuals in accessing needed preventive and primary health services.
• Provide assistance and referrals to obtain essential support services.
• Establish relationships with community health and human services providers.
• Communicate effectively with team members and patients regarding all aspects of service.
• Handle telephone and mail contact with patients.
• Schedule appointments, collect fees, and explain services and charges for patient services.
• Distribute materials to patients, including patient satisfaction cards, patient rights, and other appropriate materials.
• Verify all insurance and set fees based on the sliding scale fee.
• Facilitate and monitor the scheduling and arranging of medical and dental appointments for patients and their families.
• Provide follow-up services for newly diagnosed individuals who require additional services.
• Provide basic health information and education.
• Track referrals to ensure patient access and support patients in overcoming barriers to care.

Essential Skills

• Experience with patient vitals and injections.
• Proficiency with electronic medical records (EMR) systems.
• Prior medical office administrative experience.
• Strong patient care and nursing clinical skills.
• Data entry proficiency.
• Excellent customer service skills.

Additional Skills & Qualifications

• Friendly personality.
• Knowledge of medical office software.
• Bilingual in Spanish or Creole is an asset.

Work Environment

You will work in a high-volume, fast-paced patient environment. The role requires an upbeat attitude and strong customer service skills. You will be part of a community health center that provides comprehensive primary, preventive, and behavioral health services to all individuals, regardless of insurance status or ability to pay, especially the underserved and vulnerable.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Apr 21, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $20 - $22