Job Title: Patient Services Associate

Job Description

Record and generate a variety of information pertaining to the patient revenue process. This high-performance level position requires a certain degree of knowledge of complex rules and the ability to apply these rules in the work environment to achieve desired outcomes.

Responsibilities

• Record or generate revenue by gathering and processing information that impacts the patient revenue process. Fiscal responsibility is measured by high production levels, quality of work output, and compliance with established policy standards.
• Initiate and develop relationships with customers to gather and process information or resolve issues to receive accurate reimbursement and optimize customer satisfaction.
• Operate general office equipment, generate letters, work on spreadsheets, and enter and sort data.
• Work independently and make decisions relative to individual work activities. Accountable for individual work activities. Work assignments are defined by the immediate supervisor or manager.

Essential Skills

• High school diploma or equivalent required; post-secondary education or additional training in a relevant profession preferred.
• Two years of experience working in hospital access, physician office, or billing and collections or an equivalent combination of relevant education and/or experience.
• Excellent communication skills, both oral and written.
• Ability to analyze data, perform multiple tasks, and work independently.
• Develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors.
• Understand and comply with policies and procedures.

Additional Skills & Qualifications

• Patient access
• Patient registration
• Billing and/or Collections

Work Environment

This position is located at a fast-paced Gastroenterology clinic. The work schedule is Monday through Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 12:00 noon. The facility is equipped with general office equipment and follows a business casual dress code.

Pay and Benefits

The pay range for this position is $18.36 - $22.43/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mooresville,NC.

Application Deadline

This position is anticipated to close on Apr 22, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $18 - $22