Order Entry Pharmacy Technician

Job Description

We are seeking dedicated and detail-oriented Order Entry Pharmacy Technicians to join our team. This role involves handling various data entry tasks within our pharmacy system, ensuring accurate and timely prescription and patient information input. The position offers multiple shifts: 1st shift (9am-5:30pm), 2nd shift (3pm-11:30pm), and 3rd shift (10:30pm-7am).

Responsibilities

• Enter new orders, discontinuations (DCs), and STAT orders into the pharmacy system.
• Manage Accuflow Change logs, mail order entry, CII evaluations, work queues, blister management, and patient admissions.
• Ensure accurate and timely input of prescription and patient information using the pharmacy computer system Framework/DocuTrack.
• Research, follow up, and troubleshoot discrepancies in prescription and patient data entries.
• Resolve order discrepancies with customers, including issues related to illegible prescriptions and potential medication concerns.
• Collaborate with Order Entry leadership to achieve department goals and objectives.
• Contribute to the evaluation and continuous improvement of client services, policies, and procedures.
• Establish and maintain effective working relationships with co-workers and customers.
• Respond to customer needs via telephone and provide excellent customer service to meet expectations.

Essential Skills

• Data entry
• Customer support experience in a pharmacy setting (registered or nonregistered)
• Customer service
• Call center experience
• Pharmacy knowledge
• Typing proficiency
• Retail pharmacy experience

Additional Skills & Qualifications

• Experience in customer support or in a pharmacy setting.

Work Environment

The work environment is a closed-door pharmacy where technicians interact with customers over the phone, not face-to-face. Technicians will work one weekend every other week, receiving a day off during the week when they have a weekend shift. They are also required to work three out of six holidays per year. The dress code includes scrubs or business casual attire with comfortable, clean tennis shoes. Order entry and customer care tasks are performed 100% on a computer with a headset. Familiarity with computers, using a headset, and multitasking is highly beneficial. The facility is very clean and organized, featuring a front desk, office area for order entry and pharmacists, an operations floor with automated equipment and shelves for refilling, computer screens displaying orders, an IV room, and a break room with coffee, water, and snacks for purchase.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Troy,OH.

Application Deadline

This position is anticipated to close on Mar 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $16 - $18