Job Title: Product Support Engineer

Job Description

Oversee the entire lifecycle of semiconductor tools, from design and manufacturing to installation and maintenance, ensuring they meet customer expectations. Address issues and suggest design changes based on client feedback and requirements. Manage shipments, verify specifications, and write reports on the tool’s lifecycle status. Supervise installations and maintenance, acting as the primary point of contact for customers regarding the tool. Provide guidance to engineering teams during the design phase of new products, focusing on key customer requirements, including preventive maintenance tasks, design for service, and manufacturability.

Responsibilities

• Lead the first build and testing of new products in the development lab, working closely with engineering teams to provide real-time feedback and recommend solutions.
• Ensure designs and installations align with client specifications and expectations.
• Oversee the shipping and on-site installation of tools at client locations.
• Stay on-site for 2-6 weeks to ensure the tool operates smoothly and meets performance standards.
• Troubleshoot issues during the design phase, as well as during the shipping and installation process.
• Supervise and provide training during the installation and maintenance of semiconductor equipment.
• Act as the primary point of contact for customers regarding tool performance and maintenance.

Essential Skills

• Experience with semiconductor equipment such as Lithography, CVD, ALD, Epitaxy, Deposition, wet Etch, and dry etch.
• BS in Engineering (mechanical, electrical, manufacturing, chemical).
• Proven experience in troubleshooting during the design phase, as well as during the shipping and installation process.
• Ability to read and interpret schematic diagrams.
• Experience working with cross-functional teams to meet client specifications and expectations.
• Strong report writing skills.

Additional Skills & Qualifications

• 5 years experience working on semiconductor equipment, such as field service engineer, area manager, or product engineer.
• Technical support and customer support experience.
• Training and instruction experience in a cleanroom environment.

Work Environment

On-site at client locations, primarily in Phoenix, AZ. Casual dress code. Must be comfortable working with diverse groups of people and maintaining a customer-focused and professional attitude. Day-to-day tasks may vary depending on the lifecycle of the tool assigned, including report writing, collaborating with design and install teams, and solving client issues. Travel is typically around 30-40%, with a significant portion being international travel, mostly to Asia (Taiwan).

Pay and Benefits

The pay range for this position is $80000.00 - $150000.00

Direct Hire with ASM - ASM full health benefits, 10 paid holidays, 2 weeks vacation (negotiable).

Benefits can be negotiated depending on what the candidate is leaving and level of experience

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $80,000 - $150,000