What are the responsibilities and job description for the Quality Assurance Specialist ( Mandarin Speaking) position at Actalent?
Hiring a Quality Assurance Specialist
The Contact Center Quality Assurance Specialist will perform audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass. The role will also perform a variety of duties audits, inspections, and analysis of entries, and be responsible to make modifications, confirm, and / or update patient service support documentation. This will include frequent communication with participants and collaboration with various teams to effectively collect and process participant data.
Hard Skills
- Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received.
- Capture and modify any data missing by the PACE staff who submitted the original request, and communicate to all parties key updates.
- Completion of assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary.
- Assist the PACE Services Coordinator Supervisors with a variety of tasks, including providing training to staff, managing, and handling escalated calls as needed.
- Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, and financial impact of errors.
Job Type
This is a contract position with a duration of 3 Month(s).
Work Site
This is a hybrid position requiring some days on-site in Flushing, New York and some days remote.
Work Environment
Schedule : 8 : 30AM 5 : 30PM. Weekly Hours : 40.
The role is contact center-based but will assist with scheduling ( REMOTE)
ONLY A 3-month project with an expected end date!
Interviews will be conducted ASAP. Bilingual in Chinese is required. Two weeks of mandatory training will be provided in Uniondale, NY. After the training period, the position will be 100% remote!!!
FIRST COME, FIRST SERVED email me at JCalderonher@actalentservices. com
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com ( actalentaccommodation@actalentservices.com) for other accommodation options.
