Quality Field Technician

Job Description

The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction. The Quality Field Technician provides on-shift coordination, support, and focus for all quality-related issues on the manufacturing production floor, while learning, establishing, and maintaining basic quality systems related to manufacturing high-quality products. The role involves performing analytical testing and determining product conformance to specifications in real-time, aligned with Good Manufacturing Practices. The Quality Field Technician supports the manufacture of extended shelf life (ESL) dairy-related products.

Responsibilities

• Achieve assigned goals in production, safety, quality, performance, and cost.
• Notify others of mechanical malfunctions to increase productivity and equipment capabilities; identify areas where operators can assist in resolving concerns.
• Comply with GMP’s, SOP’s, corporate and/or plant policies, rules, and regulations.
• Provide assistance and support to all areas related to quality as assigned by supervisor/lead.
• Ensure proper focus is maintained on all quality checks performed by technicians; provide follow-up training as needed.
• Perform finished pallet audits, end-of-shift product reviews, and other quality checks as needed to ensure quality standards are met.
• Track packaging/processing Key Quality Attributes (KQA’s), identify problem areas and trends; respond to production operator’s quality questions and concerns.
• Communicate effectively between shifts and other departments; execute issue resolution and escalate issues in a timely manner.
• Communicate the disposition of product and assist Operations with compliance to standards.
• Ensure inventory accuracy of product in Quality Hold/retest status by performing routine cycle counts and reconciliations; assist with cycle counts for repro and waste product.
• Audit Operations’ paperwork for required departments for timely completion and accuracy.
• Participate in Internal Quality Audit process to improve plant quality systems and GMP compliance.
• Act as a resource to Operations for auditing, updating, and documenting compliance to the Master Sanitation Schedule.
• Conduct titration testing, verify chemical concentrations, and verify CIP dilution samples as needed.
• Conduct troubleshooting as needed.
• Perform finished product weight verifications and checks, including volumetric checks.
• Complete sensory analysis on finished products as required.
• Conduct investigative research on products or materials as assigned.
• Conduct ATP cleaning verification and line release process as needed per shift.
• Conduct Environmental Swabbing as requested by QA Management.
• Set up documentation and complete sample shipments using proper shipping methods.
• Cover breaks, lunches, and other staffing needs as assigned by supervisor/lead.
• Comply with all legal requirements concerning dairy processing and safety; report concerns to supervisor/lead.
• Work in a safe manner and report safety concerns promptly; take corrective actions as necessary to ensure a safe environment.
• Report food safety problems and initiate action; support SQF by maintaining food safety and food quality.
• Ensure work areas are sanitary and strictly adhere to sanitation practices.

Essential Skills

• Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, and dividing.
• Knowledge of weights and measures.
• Basic statistics and statistical process control.
• Attention to detail.
• Ability to understand and respond appropriately to basic and complex inquiries from employees, vendors, and customers.
• Proficiency in reading, writing, and communicating in English.
• Knowledge of the company's mission, purpose, goals, and role in achieving them.
• Ability to operate quality and facility equipment as required.
• Completion of all company training requirements.
• Ability to interpret company documents, literature, and UPC/code information.
• Experience with Microsoft Windows and software architecture.

Additional Skills & Qualifications

• Minimum of GED or High School Diploma required; Associates degree in chemistry, biology, food science, or ag-tech science preferred.
• 6 months – 2 years of manufacturing/machine operation experience in the dairy/food industry preferred.
• Experience with SQF or similar quality systems preferred.

Pay and Benefits

The pay range for this position is $22.50 - $22.50

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in East Syracuse,NY.

Application Deadline

This position will be accepting applications until Jan 29, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $23