Job Title: Software Engineer

Job Description

As part of the engineering team, you will be a resource to the customer support teams as a last recourse for technical escalations. You will resolve production problems across a wide variety of technologies such as networks, databases, server virtualization, cloud deployments and others. If there is a software problem, you will partner with the development team to create a fix or implement a temporary mitigation until a permanent solution becomes available. You will also participate in special projects for customer requests for feature customization or expansion. You will be a part of a team that provides on-call support to fix urgent customer issues.

Responsibilities

• Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff.
• Record relevant data regarding a production issue and provide problem summary to non-subject matter experts.
• Analyze problems and implement code changes or scripts to provide temporary mitigation if a permanent fix is not immediately available.
• Collaborate with the Quality Assurance department to communicate production-related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows.
• Investigate and solve customer infrastructure problems (e.g., wired/wireless network, virtualization resources, authentication/security) that may be indirectly causing production problems, and conduct functional and performance characterization to extract evidence of root cause.
• Identify database underperformance issues and implement changes to resolve them, and make data changes to rectify incorrect input information.
• Work with the Edge development teams to improve quality and support of production issues.
• Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

Essential Skills

• 3 years of software development with an emphasis on full-stack development.
• Proficient with Linux (Oracle, Red Hat, or CentOS preferred), system administration, shell scripting, network configurations, and server virtualization, especially for cloud-based deployments.
• Experience with networking protocols, including the ability to analyze network traffic, VLAN management, and reverse engineering protocols.
• Knowledge of databases, experience reviewing logs, pinpointing performance issues, and manipulating data in the CLI.
• Exposure to Java, Ruby, or similar OOP languages, and the ability to follow code walkthroughs.
• Bachelor’s degree in Computer Science or related field, or equivalent experience.

Additional Skills & Qualifications

• Exposure to IP telephony (e.g., CUCM, Freeswitch) or related technologies.
• Knowledge and exposure to DevOps and automation technologies such as Ansible, Containers, Kubernetes, and related technologies.
• Experience in system metrics, log processing, and time-series databases such as InfluxDB.
• Familiarity with SOLID design principles and design patterns.
• Exposure to software such as Tomcat, ELK Stack, Zookeeper, Openfire, and Vault.

Work Environment

This position is 100% remote.

Pay and Benefits

The pay range for this position is $45.00 - $51.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portage,MI.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $45 - $51