Patient Care Coordinator I

Are you compassionate about people, computer-literate, and looking for new opportunities? Are you ready to join a growing company that is disrupting the healthcare market with a new and exciting service? If so, we'd love to talk to you.

We are searching for Patient Care Coordinators ready to join a fast-growing company. The Patient Care Coordinator is a compassionate and computer-literate individual who deals directly with patients telephonically on an ongoing basis and ensures alerts or reporting anomalies are communicated to appropriate hospital or clinic personnel based on established protocols. The position is responsible for end-to-end processing of patient data, monitoring daily activity via technology and receiving and making phone calls in a modified call center environment. It requires a professional attitude as well as a strong desire to support individuals who are managing their health issues.

• Shift: Sunday to Thursday (Hybrid). Candidates for this position must be able to work three days a week in the Livermore office.
• Employees must undergo paid training in our Livermore office for four (4) weeks.
• Hours: Sunday: 6:00 AM to 2:30 AM, Monday to Thursday: 7:00 AM to 3:30 PM

Job Responsibilities

• Processes inbound patient data into various systems based on established protocols and instructions.
• Acts as primary point of contact for patients via outbound calls (scheduled and unscheduled) or inbound queues.
• Organizes and prioritizes daily work to ensure patient needs are met.
• Monitors patient alerts and processes them according to documented protocols.
• Follows through to ensure issues identified have been resolved and reports escalations to a supervisor.
• Communicates all appropriate information prior to break, lunch, or change of shift, to necessary personnel to ensure continuity of care.
• Creates and maintains patient records in appropriate applications based on work instructions and protocols.
• Extends caring practices to all members of the team with a compassionate attitude.
• Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
• Collaborates with crossfunctional teams to ensure a seamless patient experience.
• Builds strong relationships with patients and families through clear, thoughtful communication and genuine empathy.
• Maintains strict adherence to company policies and confidentiality agreements.
• Maintains courteous and effective interactions with colleagues and management.
• Maintains a confidential environment while working remotely, that is free from distractions.
• Performs other duties as directed or assigned to meet the needs of the department.

Skills and Qualifications Requirements

• Ability to empathize, listen, and communicate via telephone with patients
• Ability to learn basic medical terminology.
• Ability to learn, understand and strictly follow HIPAA guidelines to ensure patient privacy.
• Ability to communicate with clinical and nonclinical personnel.
• Demonstrated passion for customer service and a commitment to exceeding customer expectations.
• Excellent verbal and written skills; bilingual a plus
• Extremely strong computer skills and able to adapt quickly to new applications.
• Strong attention to detail
• Ability to follow documented instructions.
• Good organizational skills and the ability to multitask
• Strong problemsolving abilities and analytical skills to ensure patient needs are met
• Utilizes critical thinking and good judgment in the performance of tasks

Education/Experience Requirements

• High school diploma or GED
• 12 years of customer service or call center experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

About Acticare Health Inc

ActiCare Health’s clinical surveillance technology, supported by person-to-person connections, enables more effective health monitoring. We work with health systems, in particular transplant and VAD teams, to understand their clinical protocols, as well as the recovery and discharge milestones they set for their patients. We then incorporate these elements into our easy-to-implement monitoring platform to sustain and strengthen patient connections post-surgery, reinforce key clinical messages, and help care providers achieve their objectives while simultaneously reducing their administrative burden. Powered by people committed to serving other people, our principal aim is to provide a better, more cost-effective solution that supports health systems in the management of transplant and VAD recipients