What are the responsibilities and job description for the Desktop Support Technician position at Actify Systems LLC?
Position: Desktop Support IV
Location: Milwaukee, WI (20-40% REMOTE. The work will be mostly onsite)
Duration: 6 months - likely will be extended
DETAILS:
This Desktop Support position provides expert-level technical assistance in supporting and preparing desktop-supported applications and hardware. This position requires extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and/or iPads.
This position receives escalated-level support issues from an internal Service Desk. The candidate shall have expert-level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures related to Desktop Support.
The Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. The candidate will independently perform desktop-related tasks and act as a desktop expert to resolve end-user issues daily. The candidate may also lead and direct the work of others. A wide degree of creativity, self-direction, and prioritization is expected.
This position requires on-call/stand-by hours, which could require the candidate to work more than 40 hours per week. This position is headquartered at the DCF Milwaukee office located at 26th St & Wisconsin Ave.
REQUIRED SKILLS:
- Independently perform a variety of desktop support-related tasks.
- Proficiency with desktop concepts, practices, and procedures.
- Advanced knowledge of desktop technology.
NICE TO HAVE SKILLS:
- Familiarity with remote desktop management tools.
- Experience in technical writing and documentation.
- Analytical and problem-solving skills.
- Advanced customer service abilities.
- Proficiency with Active Directory, MS Office, and Microsoft MECM/SCCM.
- Understanding application installation and troubleshooting, including Mac OS X and Windows 10/11.
Knowledge of VMware Horizon Client and mobile device management tools.
Job Type: Contract
Pay: $30.00 - $32.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer support: 3 years (Preferred)
- Mac OS: 3 years (Preferred)
- Windows: 3 years (Preferred)
Ability to Commute:
- South Milwaukee, WI 53172 (Required)
Work Location: In person
Salary : $30 - $32