What are the responsibilities and job description for the Program Administrator - ESOL Program position at Action for Boston Community Development, Inc.?
Department: Education, Training, and Youth Services
Location: Downtown Boston - Temple Place
The English for Speakers of Other Languages (ESOL) program provides community members services to learn English or improve their ability to speak, read, and write in English. Join us as Program Administrator in creating a supportive and enriching environment for our community. If you are passionate about community development, and possess the required skills, we invite you to apply.
Key Responsibilities
- Responsible for the input and maintenance of data, systems management, and miscellaneous administrative tasks to support coordination and data analysis required for the management and administration of ABCD's ESOL program.
- Schedule and assist with the implementation of informational sessions and orientation sessions.
- Collaborate with site coordinators to complete all intake materials, and collect, organize, and maintain all required documentation in client eligibility files.
- Assist in administering assessments to determine applicants' ESOL level and ensure appropriate placement.
- Coordinate and schedule interviews with applicants, as appropriate.
- Answer the ESOL main phone line and answer program-related questions.
- Assist with data collection, entry, and management; and perform ongoing monitoring and reporting as it pertains to self-assessment, program development, program quality reviews, and new funding applications.
- Act as a liaison between ABCD and representative/technical support staff from database system creators and companies in order to maintain software updates, advocate for agency needs, and use all the software features to their fullest potential.
- Provide technical support and assistance to the ESOL team as it relates to collection, entry, management, and monitoring of data.
- Assist in the creation of and maintain systems and procedures for collecting data for entry and reporting purposes, including waitlist, attendance and sign-in sheets, rosters, and other documentation related to student enrollment and termination.
- Coordinate with advisors to ensure consistent follow-up with former students and data entry of follow-up in alignment with DESE and NRS requirements.
- Assist on special data projects including surveys, needs assessments, self-assessment, public presentations, reports, and development projects.
- Perform other related duties as assigned from time to time.
- A Minimum of a high school diploma or equivalent and one to three years of experience in the areas of data entry, data integrity, and information management required.
- Attention to accuracy, confidentiality, and timeliness of data management.
- Ability to attend and participate in community activities, training, and night meetings as needed.
- Bilingual skill in English and Spanish or Haitian Creole highly preferred.
- Flexibility, initiative, and ability to work in a team required.
- Must be able to work sensitively and effectively with individuals of diverse socioeconomic and cultural backgrounds.
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
