Housing First Case Manager

Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on!

Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Housing Services team as a Housing First Case Manager

The mission of Action Inc. is to build an equitable and resilient community by creating opportunities for all on Cape Ann.

Job Summary : The Housing First Case Manager (HFCM) provides home and community-based case management support to individuals and / or families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies.

Duties / Responsibilities :

• Provide case management services and maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
• Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).
• Assess client needs to determine the resources required to ensure comprehensive service delivery.
• Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.
• Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.
• Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.
• Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
• As needed, transport clients to medical appointments, local food pantry, etc.
• Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
• Work cooperatively with landlords where clients are residing.
• Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.
• Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.
• Maintain client confidentiality and adhere to all program policies and procedures.
• Provide and maintain therapeutic boundaries and a professional relationship with clients.
• Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns / suspicions to your supervisor.
• Ensure clients are treated with dignity and respect.
• Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state / federal laws, regulations, and reporting requirements.
• Perform other job-related duties as assigned.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.

Salary : $28 - $31