What are the responsibilities and job description for the Front Desk Lead for Luxury Residential HOA position at Action Property Management?
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across nine offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action is seeking a full-time front desk lead to join our team located in Long Beach.
Compensation: $24.00 - $26.00 Hourly plus benefits
Schedule: Tuesday through Saturday, 6:00 a.m. to 2:00 p.m.
What You’ll Do (Job Duties)
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Assist the General Manager with the training and supervision of the front desk staff and third-party vendors.
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.
Who You Are (Skills/Experience)
Must be over 18 years of age and successfully pass a criminal background check and drug screening
A minimum of 1 year of front desk hotel experience or at least 1 year of leadership experience in a related customer service industry
Hospitality Management college students or graduates are highly desired
Polished and professional presentation and demeanor
Strong verbal and written communication
Strong judgment and solutions-oriented
Proactive customer service approach
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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\nSalary : $24 - $26
