Front Desk Lead- The Beacon

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management, the leader in community management, is seeking a full-time Front Desk Lead to join our team at our luxury association, The Beacon, located in San Francisco.

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents
• Supervise front desk staff, including scheduling, training, and annual/periodic reviews
• Coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries
• Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Desk; communicate effectively with co-workers to assure a smooth transition of shifts
• Utilize BuildingLink or the Onsite Portal system and or Key Track/Handy Track to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations
• Operate the Management App or other property management software to update unit records, owner information, and other resident and association records
• Document the issuance of unit keys by properly utilizing Key Check-Out system in Key Track/Handy Track or SharePoint
• Assist Resident Service Coordinator with distribute, log, and program fobs, transponders, and clickers for residents as directed by Management; log and distribute keys, parking passes, packages, and lock box access
• Prepare a variety of documents, including resident/guest/vendor passes, letters, reports, refunds, meeting notices, and memos; complete a variety of forms; perform administrative duties as assigned
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Salary : $28