Lead Concierge - Dallas

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking an onsite Lead Concierge to join our team in Dallas.

As a Lead Concierge, you will be the face of our property, setting the tone for a welcoming and luxurious experience. In this role, you will oversee concierge services, mentor the team, and ensure that all resident and guest needs are met with efficiency and professionalism.

• Greet residents, guests, and vendors with warmth and professionalism.
• Manage and coordinate daily operations of the concierge desk, ensuring smooth service delivery.
• Serve as the primary point of contact for resident inquiries, requests, and concerns, resolving issues promptly and effectively.
• Train and mentor the concierge team to uphold the highest service standards.
• Assist with scheduling, team coordination, and maintaining a professional appearance at the concierge desk.
• Provide information about property amenities, local events, and nearby attractions.
• Oversee package handling, deliveries, and resident communication systems.
• Monitor and maintain records of resident preferences, special requests, and service needs.

• Minimum of High School diploma or equivalent. College degree is preferred.
• A proactive and service-oriented professional with at least 2 years of experience in a customer service or hospitality role (luxury environment preferred).
• Previous leadership or supervisory experience is a plus.
• Strong communication, organizational, and multitasking skills.
• A polished and professional demeanor with a genuine passion for creating exceptional resident experiences.
• Ability to problem-solve, think on your feet, and handle challenging situations with grace.
• Proficiency with technology and property management software (training provided).

• Competitive pay and benefits package.
• Opportunities for career growth and professional development.
• Work in a supportive, team-oriented environment where your contributions make a difference.
• Be part of a company that values excellence, integrity, and community.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.