Operations Coordinator - The Infinity

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management seeks an Operations Coordinator to join our team.

The Operations Coordinator is responsible for the management of the HOA’s physical plant operation to include the day-to-day operations and special projects.

This position is located at The Infinity in San Francisco.

Schedule: Monday - Friday Business hours

• Operational Oversight: Manage all physical plant services and vendor contracts (e.g., janitorial, landscaping, elevators, fire life safety, permits, and compliance), including shared unit and association property.
• RFP & Bidding Process: Exercise independent judgment in preparing RFPs, managing bid processes, analyzing proposals, and making recommendations for Board of Director approval.
• Personnel Management: Supervise staff, including training, scheduling, performance reviews, and disciplinary actions, with authority to recommend hiring/termination.
• Facility & Maintenance Management: Conduct inspections, manage preventive maintenance programs, and coordinate building operational activities with the Chief Engineer.
• Administrative & Technical Support: Oversee administrative systems, provide technical support for residents and staff, and maintain communication systems and office equipment.
• Resident & Vendor Relations: Address resident concerns and vendor issues, enforce architectural controls, and ensure compliance with governing documents and regulations.
• Reporting & Emergency Response: Maintain reports, provide regular updates to the General Manager, and respond to after-hours emergencies and recovery coordination.

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of 8 years of experience in building operations and/or a combination of both operations and building engineering management.
• Proven working experience in the management of internal and external teams.
• General working knowledge of high-rise mechanical, plumbing, HVAC, building products, construction details/design, relevant rules and regulations, and the ability to read plans.
• Overall strong computer skills with general working knowledge and familiarity with management software, computer operating systems and programs used in the industry.
• General familiarity with the Uniform Commercial Building Code.
• Water, fire and mold remediation experience a plus
• Must be professional and a personable leader committed to the overall objectives while working within a strong team environment displaying high morale, integrity, and loyalty at all times.

• Polished and professional appearance and demeanor

• Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility, and respond quickly to changing situations and business needs.
• Ability to speak effectively before groups of residents, resident committees, team members and the Association's Board of Directors.

• Minimum of high school diploma or equivalent. College degree required, or equivalent technical school, or equivalent combination of education and experience.   
• Proficient with MS Office Suite of tools, exposure to industry related software and computer systems operating environments.

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary : $50 - $60