What are the responsibilities and job description for the Regional Manager II - Los Angeles position at Action Property Management?
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
The Regional Manager leads and manages the performance of operations in a designated region, working to meet company goals and key performance indicators (KPIs). They are responsible for leading a team of managers through day-to-day challenges, developing strategies, reducing costs, and enhancing operational performance. A strong focus on client satisfaction, adherence to standard procedures, manager development, and continuous improvement are key components of the role.
Key Responsibilities
- Ensure that assigned managers are aware of and training on the use of company tools, resources, and sops. Monitor KPI's and train and coach managers on areas of needed improvement and best practice.
- Assist in onboarding and set-up of new associations, including interviewing and selecting team members, interfacing with board members, and coordinating necessary internal resources to integrate community into APM.
- Under direction of Regional Director or in coordination with other leaders, coordinate and facilitate quarterly CME meetings for managers.
- Act as an intermediary with owners / residents when complaints arise that have not been successfully resolved by the manager.
- Lead and mentor assigned general / community managers, fostering a culture of collaboration, accountability, and high performance. Work closely with other departments such as sales and marketing, client accounting, HR, IT, and corporate accounting to align management strategies with broader company goals.
- Work with managers to identify and mitigate risks related to property operations, ensuring compliance with relevant laws, regulations, and contractual obligations. Work with legal, insurance, and compliance partners to address any issues that may arise.
- Occasionally fill in managing communities in the absence of the general / community manager, including preparation of board meeting materials, oversight of any assigned on-site staff, and interface with residents.
- Review board meeting reports and ensure compliance with APM standards for preparation and delivery of same.
- Utilize data and analytics to drive decision-making, forecast trends, and inform management strategies.
- Attend monthly and quarterly board meetings, vendor events, corporate offsites, and other meetings as assigned. Engages in local events and is present at crucial business meetings.
- Effectively communicates the business vision and cultivates an initiative-taking and engaged team to execute the business plan. Fosters a culture focused on high performance, exceptional service, and accountability.
- Cultivate and maintain robust relationships with board members and corporate teams, fostering productive communication and collaboration. At times may be required to assist with contract negotiations, property tours, sales presentations, and inspections.
Self Development
Position and Work Environment
Qualifications / Requirements
Why Join Action?
140,000 - $150,000 a year
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $140,000 - $150,000
